Ultimate review
Customer support automation (part of Zendesk)
4.6
Enterprise— users61
ToolHund Score
Solid
Verified
Our verdict
Ultimate provides an AI agent and automation platform for CX teams, now part of Zendesk.
ToolHund Score: 61/100 · Best for: Enterprises adding automation and AI agent to Zendesk-based support.
Strengths
- AI Agent
- Strong fit for enterprises adding automation and ai agent to zendesk-based support.
- Transparent, published pricing
Weaknesses
- Advanced features may require a higher tier
- Output quality varies with prompt skill
- Limited offline use — internet required
Pricing
Enterprise pricing — verify on site
Enterprise ROI depends on rollout — pilot with one team first
Features
- AI Agent
- Backend integrations
- Multi-language
- Analytics